All tagged Customer Service

Staying Gracious In the Face of Difficult Clientele

Price haggling, contract violations, late payments, tantrums and even becoming too "comfortable," every entrepreneur has to face instances in which a particular client(s) are making things a bit difficult. The moments are legitimately frustrating, but it is important to learn how not to react under unwarranted pressure. It is possible to remain gracious while setting boundaries and limitations.